Our products are manufactured with high-quality industrial parts designed to last. If any malfunctions occur, your limited warranty covers:
Black Phoenix A2 | 1,2 or 5 years.
Silver Phoenix A2 | 1,2 or 5 years.
To have the Phoenix device or a part repaired or replaced under warranty, it must be returned with freight prepaid and insured to us. This warranty does not apply to damage that we determine to be from repairs made or attempted by anyone other than our authorized personnel, misuse, alterations, abuse, normal wear and tear, lack of maintenance, or accidents. For any warranty issues, please email [email protected].
This warranty does not cover damage caused by misuse or abuse, accident, liquids including but not limited to water or lotions, the attachment of any unauthorized accessories, alteration to the product, improper use, unauthorized repairs or modifications, improper use of electrical power supply, loss of power, variation in line voltage, dropped product, malfunction or damage of an operating part from failure to provide manufacturer’s recommended maintenance, transportation damage, theft, neglect, vandalism or environmental conditions, loss of use during the period the product is at the our repair facility or otherwise awaiting parts or repair or any other conditions whatsoever that are beyond the control of us.
This warranty provided herein shall be the sole and exclusive warranty. There shall be no other warranties expressed or implied, including any implied warranty of merchantability or fitness, or any other obligation on the part of the company with respect to products covered by this warranty. We shall have no liability for any incidental, consequential or special damages. In no event shall this warranty require more than the repair or replacement of any part or parts which is found to be defective within the effective warranty period. No refunds will be given. If replacement parts for defective materials are not available, we reserve the right to make product substitutions in lieu of repair or replacement.
This warranty does not extend to the purchase of opened, used, repaired, repackaged and/or resealed products, including but not limited to the sale of such products on Internet auction sites and/or sales of such products by surplus or bulk resellers. Any and all warranties or guarantees shall immediately cease and terminate as to any products or parts thereof which are repaired, replaced, altered, or modified without the prior express and written consent of us.
This warranty provides you with specific legal rights. You may have additional rights, which may vary from state to state. Because of individual state regulations, some of the above limitations and exclusions may not apply to you.
This warranty is effective for all Phoenix products purchased through our website within the timelines covered. Any modifications or adaptation to enable it to operate in any other country are not covered under this warranty.